Dispatch Closing Lead
Summary
Title:Dispatch Closing Lead
ID:1008
Location:Santa Ana, CA
Department:Operations
Description

The People's Dispatch Closing Lead is responsible for providing exceptional and professional service to all customers, vendors and guests and serve as a lead to all personnel in the delivery department. The Dispatch Closing Lead will work in various roles within the company, as outlined below. It is imperative that they represent the brand with professionalism, passion, and provide extensive cannabis product knowledge to every customer. Additionally, a Dispatch Guide is responsible for routing, overseeing, and dealing with logistical issues for all drivers and deliveries.

Responsibilities:

  • Answer and route all incoming calls to the People’s stores
  • Train new and existing staff on standard operating procedures
  • Course correct and take disciplinary action for staff when required
  • Help develop and draft best practices for the delivery department
  • Provide excellent customer service as well as maintain a professional, positive and friendly attitude when dealing with guests on the phone
  • Follow all store procedures, protocols and rules
  • Cashier transactions with attention to detail and accuracy
  • Always maintain a clean and organized workspace
  • Manage, route, track and assign deliveries to a fleet of drivers
  • Accurately track, report, and assign cash bags and tips for drivers
  • Serve as a point of escalation for all customer service complaints and driver or delivery issues
  • End of day reporting and Data input
  • End of day cash drops and drawer reconciliation
  • Draft schedules for dispatch and driver teams
  • Be available to work night shifts to close help run closing procedure for the store and delivery department

Order Fulfillment:

  • Quickly and efficiently place, process and fill online, kiosk and delivery orders
  • Ensure correct product is pulled and bagged for each order
  • Pay attention to details and accurately prepare each order
  • Assist customers with possible substitutions when items are sold out or are unable to be fulfilled

Qualifications:

  • Must be at least 21 years of age
  • Must pass a comprehensive background check
  • Valid identification to work in the US
  • Possess strong interpersonal and communication
  • Proficiency in technology software, desktop electronics, MS Office
  • Phone and logistics experience (preferred)
  • Must be proactive and solution oriented with a positive attitude
  • Strong multi-tasker and able to work in a fast-paced environment

 

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear.

The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position

include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

 

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

 

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

 

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